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Schedule C: Product Warranty

Policy Reference: Schedule C Applies to all Danny’s Auto supplied stock

Danny’s Auto warranties align to OEM standards. The claim process and documentation are listed below.

Please note: All policies are subject to change.

Product Warranty Terms

  1. Danny’s Auto warranties on stock are the same as those of the original equipment manufacturer.
  2. Stock being returned by the Customer for being faulty must be pre-authorized prior to the products being returned to Danny’s Auto for credit.
  3. The authorized stock returned will be confirmed with a pick-up number from Danny’s Auto sales personnel confirming the product return.
  4. Stock returned to Danny’s Auto must be accompanied by:
    1. Copy of Danny’s Auto pick-up request.
    2. Clear copy of Danny’s Auto invoice.
    3. Customer / Retailer Return for Credit document.
  5. Stock fitted and detected as damaged, not fit for purpose or according to specification will follow an investigation at Danny’s Auto and the formal results will be discussed with the Customer for resolution within 7 days.
  6. Used or damaged by fitment will not be accepted for credit, unless after fitment it is determined that the item is faulty.
  7. All electrical items will be accepted at the discretion of Danny’s RFC Department.
  8. Feedback on any discrepancy with regard to the product being returned will be given within 7 (seven) days of being receipted.
  9. Any packaging that seems to be tampered with and/or visible packaging/product damage: the Customer must have the waybill/invoice endorsed by the carrier and Danny’s Auto sales personnel must be informed within 3 days of receipt.
  10. Any over, under-supplied, over and/or incorrectly supplied stock must be reported to Danny’s Auto sales personnel within 7 days of receipt.
  11. Any faulty stock must be reported to Danny’s sales personnel within 7 days.
  12. Used or damaged by fitment will not be accepted for credit, unless after fitment it is determined that the item is faulty.
  13. All stock being returned for credit must have a proper Danny’s Auto stock number for processing credit.
  14. All faulty / warranty stock returns are subject to inspection, verification and acceptance by Danny’s Auto.
  15. Any stock that has been tested and found to be working will be returned to you. If the part returned, found to be in working condition, fails again thereafter in the fitment process, the part will be returned for credit.