Return for Credit (RFC) Policy

Schedule B: Product Returns

1. Danny’s Auto will train the Customer’s production and parts stock teams on the returns process, specific to documentation, process, and credits. This process will be demonstrated to the Customer’s team upon signature of this Agreement. Once the process is effectively trained and accepted, the process below will apply.
2. Stock being returned by the Customer must be pre-authorized prior to the products being returned to Danny’s Auto for credit. The process applicable will be as follows:
   1. The authorized stock returned will be confirmed with a pick-up number from Danny’s Auto sales personnel confirming the product return.
3. Stock returned to Danny’s Auto must be accompanied by the following documentation:
   1. Copy of Danny’s Auto pick-up request.
   2. Clear copy of Danny’s Auto invoice.
   3. Customer / the Customer Return for Credit document.
4. All stock returned to Danny’s Auto must be in its original packaging and in a resalable condition.
5. All stock being returned for credit must have a proper Danny’s Auto stock number for processing credit.
6. All stock returns are to be subjected to inspection and acceptance by Danny’s Auto.
7. Stock fitted, and detected as damaged, not fit for purpose or not according to the specification will follow an investigation at Danny’s Auto and the formal results will be discussed with the Customer for resolution within 7 days.
8. Used or damaged by fitment will not be accepted for credit, unless after fitment it is determined that the item is faulty.
9. All electrical items will be accepted at the discretion of Danny’s RFC Department.
10. Feedback on any discrepancy with regard to the product being returned will be given within 7 days of being receipted.
11. Any packaging that seems to be tampered with and/or visible packaging/product damage, the Customer must have the waybill/invoice endorsed by the carrier and Danny’s Auto sales personnel must be informed within 3 days of receipt.
12. Any over, under-supplied, over and/or incorrectly supplied stock must be reported to Danny’s Auto sales personnel within 7 days of receipt.
13. Any faulty stock must be reported to Danny’s Auto sales personnel within 7 days.